- Power off the phone by unplugging the power or network
- Plug the phone back in
- Wait until you see Cancel, then press Cancel button
- Quickly press and hold down the following keys:
For a vvx phone do 1,3,5 together
For a soundpoint phone do 4,6,8 together
- After holding down the correct keys during boot, you should be prompted for an admin password.
- Enter the MAC address of the phone as the password. In order to enter the password, use the keypad to type it in. You will need to switch between numeric and alphanumeric entry modes in order to enter it correctly.
Mac address can be found on the back of the phone, on the white sticker,
You will need to switch between alpha and numeric characters during this process.
We recommend using only the '1->Aa' and 'A->a1' keypad entry modes only, which will let you enter numbers or upper-case characters.
To enter a 7, in '1->Aa mode', you just need to press the '7' key one time: '7'
To enter an R, in 'A->a1' mode', you need to press the '7' key 3 times: '7 7 7'
For example, to enter MAC address 64167FCECD68, you'd enter the below keystrokes:
Entry mode 1->Aa
6 4 1 6 7
Change to entry mode A->a1
3 3 3 2 2 2 3 3 2 2 2 3 (this translates to: FCECD)
Change to entry mode 1->Aa
6 8
If you get this right, the phone will confirm it is rebooting. If not, it will give you the 'incorrect password' error.
- Once the password is entered correctly, you will be prompted a final time whether you would like to reset. Proceed and your phone should now reboot to complete the process.
- In the event that you get the password wrong, on the next screen, you can simply press Cancel and it will return to the password prompt and you can try again.